Here you will find the answer to all your questions about the shipping, delivery and delivery times of your order.


If the item you ordered is in stock, we will ensure that orders placed before 20:00 and for which payment has been completed are shipped the same working day. You will receive a Track & Trace from us by email to closely follow the delivery of your order.

With which (parcel) carrier will my order be shipped?
It depends on the ordered item and the delivery address with which (parcel) carrier your order is sent and delivered. Our most used parcel carriers are PostNL, DHL, Trunkrs, DPD and UPS.

How do I change my (delivery) details?
To guarantee the continuity of our shipping times, we cannot make any changes to the delivery address or cancel your order after your order has been shipped. If you have made a mistake in the delivery address, please contact us as soon as possible
contact form on our contact page or by email at

What should I do if I have not received my order?
It is of course extremely annoying if you have not received your order (on time). In that case you can do three things:

1. View the Track & Trace code of your package
You will find the Track & Trace code in the shipping confirmation you received by email. Check via this link whether the time slot indication of the delivery has shifted.

2. Check the delivery address
Is the delivery address you entered correct? Also check your zip code.

3. Check your mail
Did you receive a 'not at home' message? Then the package has been delivered to the neighbors or the delivery person has scheduled a new delivery time.

Not sure where your package is yet?
In that case, wait a little longer, because your package may have been delayed. In eight out of ten cases, your order will be delivered the next working day. Have you not received your order three working days after the original delivery date? Then please contact us via
contact form on our contact page or by email at


Below you will find an overview of our current delivery times:

The Netherlands : 1 working day (ordered on working days before 20:00 = shipped the same working day)

Germany & Belgium: 1-2 business days

Rest of the EU: 2-5 working days

United Kingdom: 4-8 business days

USA: 4-8 business days

Norway & Switzerland: 4-12 business days

Backorder (EU): 4-12 business days

Backorder (worldwide): 4-15 business days

The expected delivery time of the (parcel) carrier is only a best estimate and NEGOTIA Leather cannot be held liable for a reasonable or unavoidable delay in the delivery of your order.