Here you will find the answer to all your questions about our warranty conditions and the return of your order.
If you purchase a leather accessory from us, you can assume that the item you receive is in good condition and continues to function as expected with normal use. In order not to be faced with surprises, we advise you to read this information page carefully. NEGOTIA Leather stands for professionalism and care. We have confidence in all the products we offer and therefore, under normal use, give a 1-year warranty on our entire range. In the unlikely event that something is wrong with your product or should a defect occur over time, no worries. Contact us via the contact form on our contact page or send an email to email@example.com and together we will ensure that
you can quickly enjoy your leather accessory again!
Received a defective item?
If it happens that you receive a defective item or your leather accessory becomes defective within our return period of 100 days through no fault of your own, please contact us by email and (if possible) include as many photos of the defect as possible. This way we can help you faster. Please note: If you want to return a defective item within the return period of 100 days, please mention this at all times in your return request. This can prevent any misunderstandings when handling your return.
How do I report a repair?
Does your item become defective within the warranty period, but has the return period already expired? Please also contact us and of course we will ensure that your item is repaired and functions properly again after the repair.
You may return your order within 100 days of receipt. You are not obliged to give a reason, but nevertheless we greatly appreciate it if you do have a reason for us. This way we can improve our information facilities.
Of course, when returning your order, the product must be returned unused and in its original packaging. All our packaging is made in such a way that you can unpack the received item without damaging the packaging. If, when processing your return, it appears that we cannot sell the returned item 'as new', we can deduct the depreciation from your refund.
Do you choose to return your order because it has been delivered damaged and / or defective? Please indicate this clearly in your return request.
What does it cost to return my order?
Returning your order is completely free. You do not have to create a return label for this yourself.
How do I get a return label?
If you contact us via the contact form on our contact page or by email via firstname.lastname@example.org you will receive a return label from us with which you can return your order free of charge.
How long does it take for my refund to be processed?
When we have received your returned package, we will ensure that your refund is processed within five working days. It differs per bank how long it takes before the refund is in your account.
Didn't find the answer to your question? Please contact us via the contact form on our contact page of per email via email@example.com.