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Privacy Policy

Privacy Policy

Our Privacy Policy explains what information we collect, why we collect it, and where we store your personal data. We are committed to protecting your privacy and ensuring your personal information remains secure, so you can shop with confidence at NEGOTIA Leather.

Since 25 May 2018, we have processed personal data in accordance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we protect your privacy and handle your personal information. If you have any questions about this Privacy Policy, you will also find information below on how to contact us.

Who is responsible for your personal data?

Maboba B.V., trading under the name NEGOTIA Leather:

Registered address:
Kuukven 15
5991 NK Baarlo
The Netherlands

Contact details:
Email: info@negotialeather.com
Chamber of Commerce (KvK): 84641118
VAT Number: NL863293773B01

Legal basis for processing your personal data

Under applicable privacy legislation, we are required to explain the legal basis on which we process your personal data. We need certain information to fulfil our contractual obligations, including delivering your orders, managing warranties, and providing the services you expect from us. This includes:

  • Processing your order(s)
  • Delivering your order(s)
  • Handling returns and customer service requests
  • Managing your warranty rights
  • Providing customer support

We may also process your personal data based on our legitimate interests. This allows us to provide the best possible and most personalised service while always respecting your privacy. This includes:

  • Product reviews and customer satisfaction surveys
  • Customer support
  • Visits to our website
  • Creating a customer account
  • Newsletters and marketing emails
  • Personalised recommendations
  • Promotional campaigns
  • Social media

We may also have a legal obligation to process your personal data, for example where we suspect fraud. In some cases, you have given us your consent to process your data, such as when subscribing to our newsletter. You may withdraw your consent at any time.

Who has access to your personal data?

We only share your personal data with third parties where necessary to provide our services. These parties may include delivery partners, product support providers, payment service providers, credit information agencies, IT service providers and review platforms. Our delivery partners require your address to deliver your order. Data management platforms, media and advertising agencies, and research partners may process your information where we provide personalised recommendations or display relevant advertisements based on your interests. In cases where required by law, we may also share customer information with government authorities.

Any third party processing your personal data on our behalf may only use it to provide services for Maboba. Unless they are independently responsible for processing your personal data, they are contractually required to protect it. We never sell or unnecessarily share your personal information with third parties.

Where is your personal data stored?

Your personal data is only stored where necessary, primarily within our own systems. In addition, we work with a limited number of trusted service providers, most of whom are located within the European Union (EU). Some providers, such as Google, process data outside the EU. Before transferring any personal data internationally, we ensure these providers comply with applicable privacy legislation and maintain appropriate safeguards to protect your information.

How long do we keep your personal data?

We do not retain your personal data for longer than necessary. Once the applicable retention period has expired, your data is securely deleted or anonymised where it is still required for internal reporting and analysis. Our standard retention periods are as follows:

  • Recorded telephone conversations are deleted after 30 days unless we are legally required to retain them for a longer period.
  • Inactive customer accounts are deleted after 7 years. After this period, only anonymous data may be retained for internal reporting purposes.
  • Under Dutch tax legislation, we are required to retain invoice, payment and order information for 7 years. After that period, only anonymised data may be used for internal reporting. We also recommend keeping your purchase invoices for your own warranty records.
  • If you subscribe to our newsletter or consent to receiving personalised communications, we retain proof of your consent for 5 years. If you later withdraw your consent, we also retain proof of that withdrawal. Marketing emails themselves are retained for no longer than 60 days. After that period, only anonymous information may be used for internal reporting.

What are your rights?

You remain in control of your personal data at all times. You have the right to request access to the personal data we hold about you, receive a copy of that data, request corrections, or ask us to update your information. You may also object to the processing of your personal data for marketing purposes, challenge the outcome of a credit assessment where applicable, or object where you believe your privacy interests outweigh our legitimate interests. We will review your request carefully. You also have the right to request that we transfer your personal data to another organisation. Simply contact us by email or post and we will be happy to assist.

You can unsubscribe from our newsletter at any time through your customer account or by clicking the unsubscribe link included in every newsletter.

Questions or complaints

The Dutch Data Protection Authority (Autoriteit Persoonsgegevens) supervises compliance with privacy legislation. If you have any questions, complaints, or would simply like access to your personal data, please contact us via our contact form or email us at info@negotialeather.com. We will do our utmost to resolve your concerns. If we are unable to do so, you have the right to lodge a complaint with the Dutch Data Protection Authority.

About this Privacy Policy

Privacy legislation continues to evolve, and we regularly review and update our Privacy Policy. Maboba therefore reserves the right to amend this Privacy Policy from time to time. Where changes are relevant to you, we will notify you appropriately or make the updated policy clearly available on our website. The most recent version of our Privacy Policy will always be available on our website. This Privacy Policy was last updated on 17 May 2023.