Warranty & Returns

Here you will find the answer to all your questions about our warranty conditions and returning your order.

GUARANTEE

Our products are made to last. If a defect occurs due to a production error, we will solve it. Contact us via [email] and add photos if possible. This way we can help you quickly.

Want to know more? Check out the full warranty conditions.

Received a defective item?

Should it happen that you receive a defective item or your leather accessory becomes defective within our 100-day return period through no fault of your own, please contact us by email and add (if possible) as many photos of the defect as possible. This way we can help you faster. Please note: Should you wish to return a defective item within the 100-day return period, please always mention this in your return request. This can prevent any misunderstandings when handling your return shipment.

How do I report a repair?

Does your item become defective within the warranty period, but has the return period already expired? Please also contact us and of course we will ensure that your item is repaired and functions properly again after the repair.

RETURNS

You may return your order within 100 days of receipt. You are not required to give a reason, but we would still appreciate it if you could give us a reason. This way we can improve our information provision. Let us know by email within the return period that you want to return your order.

Of course, when returning your order, the product must be returned unused and in its original packaging. All our packaging is made in such a way that you can unpack the received item without damaging the packaging. If, when processing your return, it turns out that we cannot sell the returned item 'as new', we can deduct the reduction in value from your refund.

How does returns work?

Carefully pack the item you wish to return in its original packaging and include a note with your name and order number. You can return this shipment to the address below:

NEGOTIA Leather
Maboba BV
Joeppe 24
5991LT Baarlo
The Netherlands

The shipping costs for returning your order are at your own expense. We strongly recommend that you use a shipping service with a track and trace and possibly insurance. We cannot accept liability for shipments that are not returned to us or are returned damaged.

How long does it take for my refund to be processed?

Once we have received your returned package, we will ensure that your refund is processed within five working days. The time it takes for the refund to appear on your account varies per bank.

If you haven't found the answer to your question, please contact us using the contact form on our contact page or by email via info@negotialeather.com.