Customer service

FAQ

GENERAL

I want to get in touch with you. What is the best way to do this?

No worries! The fastest way to get in touch with us is via the contact form on our contact page. You can also send an email to info@negotialeather.com.

I have contacted you. How long does it take to get a response?

From Monday to Friday you can expect a response from us by email within two working days at the latest. During weekends or holidays, this response time may be a bit higher.

Where can I find more information about NEGOTIA Leather?

More information about NEGOTIA Leather can be found here.

ORDER & PAY

Is my product in stock?

You can see this on the product page of your desired item. If it is the case that we do not have one of our items in stock, the expected delivery time of this product is stated on the product page.

Will sold-out items be replenished?

Most sold-out items are replenished as soon as possible and we therefore add the expected delivery time. We advise you to keep an eye on our social media pages and sign up for our newsletter. This way you are always up to date with the latest news!

How do I change my order?

Changing your order is only possible if you have not yet received a shipping confirmation. Please contact us via the contact form on our contact page or send an email to info@negotialeather.com.

How do I cancel my order?

Cancelling your order is only possible if your order has not yet left our warehouse. You can also easily contact us via the contact form on our contact page or send an email to info@negotialeather.com. Has your order already been shipped? Then you can refuse it at the door or return it free of charge.

How can I pay for my order?

At NEGOTIA Leather you can pay in different ways. For example, you can 'pay quickly' with PayPal, Google Pay or Apple Pay, but you can of course also use traditional payment methods. 

As a Dutch customer you can of course easily opt for iDEAL, where as a Belgian customer you can just as easily pay with Bancontact. In addition, we accept payments from Visa, MasterCard and Maestro and you can pay afterwards (or directly) with Klarna.

SHIPPING & DELIVERY TIMES

Is shipping really free?

If you live in the Netherlands or Belgium, the shipping of your order is completely free. Do you live in another country? Please contact us to discuss the possibilities.

How do I track my order?

If the item you ordered is in stock, we will ensure that orders placed before 20:00 and for which payment has been completed will be shipped the same working day. You will receive a Track & Trace from us by email to closely follow the delivery of your order.

I haven't received my order yet. What should I do?

It is of course extremely annoying if you have not received your order (on time). In that case, you can do three things:

1. View the Track & Trace code of your package: You will find the Track & Trace code in the shipping confirmation that you have received by email. Check via this link whether the time slot indication of the delivery has been shifted.
2. Check the delivery address: Is the delivery address you entered correct? Also check your zip code.
3. Check your email: Did you receive a 'not at home' message? Then the package has been delivered to the neighbors or the delivery person has scheduled a new delivery time.

Don't know where your package is yet?

In that case, wait a little longer, because your package may have been delayed. In eight out of ten cases, your order will be delivered the next working day. Have you not received your order three working days after the original delivery date? Please contact us via the contact form on our contact page of per email via info@negotialeather.com.

WARRANTY & RETURNS

What are the warranty conditions?

If you purchase a leather accessory from us, you can assume that the item you receive is in good condition and continues to function as expected with normal use. In order not to be faced with surprises, we advise you to read this information page carefully. NEGOTIA Leather stands for professionalism and care. We have confidence in all the products we offer and therefore, under normal use, give a 1-year warranty on our entire range. In the unlikely event that something is wrong with your product or should a defect occur over time? No worries: Contact us via the contact form on our contact page Or send an email to info@negotialeather.com and together we will ensure that you can quickly enjoy your leather accessory again!

My product has arrived damaged, what now?

Of course we will solve this for you. Please contact us via the contact form on our contact page. Of course you can also send an email to info@negotialeather.com. If you immediately attach your order number and any photos at the first contact, we can help you as soon as possible.

What are the return conditions?

You may return your order within 100 days of receipt. You are not obliged to give a reason, but nevertheless we greatly appreciate it if you do have a reason for us. This way we can improve our information facilities. 

Of course, when returning your order, the product must be returned unused and in its original packaging. All our packaging is made in such a way that you can unpack the received item without damaging the packaging. If, when processing your return, it appears that we cannot sell the returned item 'as new', we can deduct the depreciation from your refund. 

Do you choose to return your order because it has been delivered damaged and / or defective? Please indicate this clearly in your return request.

What does it cost to return my order?

Returning your order is completely free. You do not have to create a return label for this yourself.

How do I get a return label?

If you contact us via the contact form on our contact page or by email via info@negotialeather.com you will receive a return label from us with which you can return your order free of charge.

How long does it take for my refund to be processed?

When we have received your returned package, we will ensure that your refund is processed within five working days. It differs per bank how long it takes before the refund is in your account.

Didn't find the answer to your question? Please contact us via the contact form on our contact page of per email via info@negotialeather.com.

TERMS AND CONDITIONS

You can check our Terms and Conditions here consult.

PRIVACY DECLARATION

You can read our Privacy Statement here consult.

Didn't find the answer to the question you have? Please contact us via the contact form on our contact page of per email via info@negotialeather.com.