At Negotia you can return your purchase up to 30 days after delivery.

Returns will only be accepted if the product is unused, undamaged and includes all original packaging and accessories.

Important note: Personalizations and customizations are not covered by the right of return.


Return costs
Returns from all countries are at your own expense. For exchanges, we will cover the full shipping costs of the new product. This applies to the Netherlands, Belgium, Germany, and the rest of Europe.

The shipping costs of your original order will not be refunded.

Test your product at home – risk-free
We ask customers to only inspect their bag indoors to ensure the product remains undamaged if you decide to return it.

A few tips:

• Check the fit of your laptop in the sleeve or bag.
  
• Experience the layout by organizing your daily essentials.
  
• Keep the product free from traces of use (scratches, stains, odors).
  
• Always keep the original packaging - you will need it for returns.

When you are completely satisfied, your bag is ready to accompany you for years to come.

Exchange
You can exchange your order once free of charge.

Please return the original item to us unused and in its original packaging. Once we receive the product in perfect condition, we'll ship the replacement to you immediately and free of charge.

Damaged or incorrectly delivered product?If your order is damaged or delivered incorrectly, please within 48 hours contact us.

We will resolve this as quickly as possible and ensure that you can enjoy your purchase without any worries.

To ensure a smooth return, please follow the steps below:

1. Pack the product in the original packaging.
   
2. Add a note with your name and order number.
   
3. Send your return to:

SEM Fulfilment B.V.
TAV. Maboba B.V.
Minosstraat 3
5048 CK Tilburg
Nederland

Return shipping costs are at your own expense. We recommend using a shipping method with Track & Trace.

Refund
Inside 5 working days We'll process your refund after receipt. Bank processing times may vary.

Returns of products purchased through a retailer or marketplace are always processed through the relevant sales channel.

Please contact their customer service directly for this - they will assist you further according to their own returns policy.

Once we have received and inspected your return, we will process your refund within 5 working days.

We always refund the amount via the same payment method used for the original order.

Did you pay (partly) with a gift card?

Then that portion will be refunded as store credit to the same gift card.

It is not possible to make a refund to another payment method.

We ship Negotia products to most of Europe and a number of selected international destinations.

Simply select your country during checkout; if your country is displayed, we can deliver there.
If your country isn't listed, we're sorry, but we can't ship to that location at this time.

Please note: we ship not to post office boxes or freight-forwarding services.

Netherlands & Belgium
All prices are including VAT. There are no additional import duties or fees.

Europe (EU countries)
All prices are including EU VAT.
You pay no import duties or additional taxes.

Intercontinental orders
Any applicable taxes or import duties will be calculated automatically during checkout. In many cases, these charges are settled upfront, ensuring your order arrives without delay.

If taxes and/or import duties are not yet included in the price, this will be clearly stated during checkout.

Shipping times

Netherlands: 1–2 business days
Belgium & Germany: 2–3 working days
Other EU countries: 3–5 working days
UK & US: 4–8 business days
Norway & Switzerland — 4–12 business days

Orders placed on weekdays before 10:00 PM will be shipped the same day. During peak periods, processing may take slightly longer.

For orders in the Netherlands always applies free shipping; to Belgium and Germany we ship for €4.95 on orders under €45 and free above that, while for other European countries the shipping is €6.95 for orders under €45 and also free shipping from €45.

For pre-orders, we always mention an estimated shipping date on the product page.

As soon as your pre-order is ready for shipment, you will automatically receive an email with Track & Trace information.

Please check the following:

1. Track & Trace page - sometimes delivery is carried out later in the day.
   
2. Your completed delivery address
   
3. Your mailbox or email - is there a not-at-home message left behind?

In many cases the package will be delivered within 24 hours still delivered.

Is your order three working days Still not delivered after the specified date? Please contact us via info@negotialeather.com.

We use a single, reliable shipping method. Orders placed on weekdays before 10 PM are delivered the next day in 95% of cases.

Do you have a specific timing in mind? Let us know via info@negotialeather.com - We are happy to discuss with you what is possible.

We work with reliable carriers such as PostNL, DHL, DPD, FedEx and UPS.

The carrier is automatically selected based on the delivery address and product type.

Address changes are possible as long as your order has not yet been shipped.

Please contact us directly via info@negotialeather.com.

Unfortunately, we can no longer change the address after shipping.

If you order on a business day before 10 PM, we will ship your order. the same day.

During peak periods, processing may sometimes take a little longer.

Once your order has been shipped, you will receive an email with your Track & Trace link.

Please note that it may take up to 24 It may take hours for the tracking information to be fully updated by the carrier.

This is possible as long as your order has not yet been shipped. Please contact us as soon as possible via info@negotialeather.com.

Is your order already on its way? Unfortunately, we can no longer change or cancel it.

We offer secure and flexible payment options:

iDEAL
Bancontact
Klarna (Pay Now / Pay Later)
Visa, MasterCard, Maestro
PayPal
Apple Pay
Google Pay
Shop Pay

All payments are fully encrypted and processed securely.

With a pre-order you reserve an item that is temporarily out of stock or part of an upcoming release.

Your order will be shipped as soon as the product is available.

The expected delivery date is always stated on the product page.

Try refreshing the page or using a different browser.

Does the problem persist?

Please contact us via info@negotialeather.com - we will help you right away.

For questions about stock, restocks or availability, you can contact us via info@negotialeather.com.

We will be happy to look into it for you.

Yes. For corporate orders or larger quantities, we offer various personalization options, such as blind debossing, monogramming, and logo engraving.

On our Corporate page you will find an overview of all options.

View the options here: Negotiations Corporate

Or contact us directly via info@negotialeather.com for a tailor-made proposal.

We don't currently offer special gift wrapping, but every order is shipped in high-quality, protective packaging. Perfect for giving.

Yes. Every Negotiations product is covered by a lifetime warranty against manufacturing defects.

Our products are carefully crafted and designed to last for years. Should a defect arise that can be traced back to a manufacturing error, we'll resolve it for you – hassle-free.

The warranty covers, among other things:

• Manufacturing defects
  
• Construction problems
  
• Hardware that does not function due to a manufacturing defect (zipper, buckles)
  

Not covered: Wear and tear through use, damage from misuse, or external factors such as moisture, falls or bumps.

For full details, please see our extended warranty terms and conditions at Warranty page.

If you receive a product that is not in perfect condition, please report this. within 48 hours via info@negotialeather.com and add clear photos. This way we can help you immediately.

Does a defect arise later that indicates a production error?

Contact us via the contact page or email. We will review your request and, if it falls under warranty, arrange for a repair or replacement.

Yes, you are also entitled to a warranty on manufacturing defects when purchasing through our official retailers.

Processing will always be handled through the sales channel where you purchased the product. Therefore, please contact the relevant store or marketplace directly.

Please note that in order to assess a warranty claim, we always require proof of purchase, such as a receipt or bank statement.

Products purchased from unauthorized sellers or third parties may not eligible for warranty.

First, check our support page for answers to frequently asked questions. Don't see your answer there? Fill out this form. We'll get back to you as soon as possible.

You can also email us directly at info@negotialeather.com.

We aim to respond within 24 hours. During peak periods this may take a little longer. Please allow up to 3 working days for a response. We'll help you as quickly as possible.

Would you like your customer data deleted in accordance with GDPR guidelines? Please contact us. We're happy to help.

It's a shame that you want to leave us.

You can easily unsubscribe via the link at the bottom of every email.

After unsubscribing, you will no longer receive promotional or marketing emails, but you will receive all necessary transaction and shipping confirmations.

Index

Article 1. Definitions
Article 2. Identity of Maboba
Article 3. General provisions
Article 4. The offer
Article 5. The Agreement
Article 6. Prices
Article 7. Revocation
Article 8. Obligations of the Parties in the event of revocation
Article 9. Termination, dissolution and cancellation
Article 10. Liability
Article 11. Force Majeure
Article 12. Warranty
Article 13. Payment and invoicing
Article 14. Delivery
Article 15. Transfer
Article 16. Complaints procedure
Article 17. Retention of title and transfer
Article 18. Intellectual property
Article 19. Applicable law and choice of forum
Article 20. Survival
Article 21. Amendment or supplement

Article 1. Definitions

In these general terms and conditions, the following definitions apply:

1.1 Maboba: the company defined in article 2 of these general terms and conditions;
1.2 Consumer: the natural person who is not acting for purposes relating to his trade, business, craft or profession;
1.3 Counterparty: the party with whom Maboba has entered into an Agreement. This also includes the party negotiating or currently negotiating with Maboba, as well as their representative(s) or authorized representative(s).
1.4 Party(ies): Counterparty and Maboba jointly or as individual contracting parties;
1.5 Written: by e-mail or in writing;
1.6 Distance contract: an Agreement concluded between Maboba and the Consumer within the framework of an organised system for distance selling of products and services, digital content and/or services, whereby up to and including the conclusion of the Agreement exclusive or partly use is made of one or more techniques for distance communication;
1.7 Reflection period: the period within which the Consumer can make use of his Right of Withdrawal;
1.8 Right of withdrawal: the option for the Consumer to cancel the Distance Agreement within the Reflection Period;
1.9 Durable data carrier: any tool - including e-mail - that enables the Consumer or Maboba to store information addressed personally to him in a way accessible for future consultation or use for a period of time adequate for the purpose for which the information is intended and which allows unchanged reproduction of the stored information;
1.10 Day: calendar day;
1.11 Remote communication technology: means that can be used to conclude an Agreement, without the Consumer and Maboba having to meet in the same room at the same time.

Article 2. Identity of Maboba

Maboba B.V. trading under the name NEGOTIA Leather:

Business address:

Joeppe 24
5991 LT Baarlo
The Netherlands 

Contact details:

Email address: info@negotialeather.com
Chamber of Commerce number: 84641118
VAT number: NL863293773B01

Article 3. General provisions

3.1 These general terms and conditions apply to every offer and all (legal) acts of Maboba and to every Distance Agreement concluded between Maboba and the Counterparty.
3.2 Before the Distance Agreement is concluded, the text of these general terms and conditions will be made available to the Counterparty. If this is not reasonably possible, Maboba will indicate before the Distance Agreement is concluded how the general terms and conditions can be viewed at Maboba and that they can be sent free of charge to the Counterparty as soon as possible upon request.
3.3. If the Distance Agreement is concluded electronically, notwithstanding the previous paragraph, and before the Distance Agreement is concluded, the text of these general terms and conditions may be made available to the Counterparty electronically in such a way that the Counterparty can easily store them on a durable data carrier. If this is not reasonably possible, before the Agreement is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they can be sent free of charge electronically or otherwise at the Counterparty's request.
3.4 Unless expressly agreed otherwise in writing, the applicability of other (general) terms and conditions is excluded.
3.5 Deviations from or additions to these general terms and conditions are only valid if they have been expressly agreed in writing.
3.6 If and to the extent that any provision of these general terms and conditions cannot be relied upon on the grounds of reasonableness and fairness or its unreasonably onerous nature, the provision in question will in any case be given a meaning that is as similar as possible in terms of content and scope, so that it can be relied upon.
3.7 Maboba is entitled to engage third parties for the performance of the Agreement.
3.8 Information and communications on the Maboba website are subject to (typing) errors.
3.9 Maboba will process the Counterparty's data solely in accordance with its privacy policy. Maboba will comply with applicable laws and regulations.

Article 4. The offer

4.1 An offer by Maboba is, in principle, non-binding and valid for a maximum of 14 (fourteen) calendar days after the offer. If an offer has a different validity period or is made subject to conditions, this will be explicitly stated in the offer.
4.2 The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the Counterparty to properly assess the offer. If Maboba uses images, these must be a true representation of the products and/or services offered. Leather is a natural product, and therefore colors may vary slightly. Obvious errors or mistakes in the offer are not binding on Maboba.
4.3 If the Counterparty has accepted the offer electronically, Maboba will immediately confirm receipt of acceptance of the offer electronically.
4.4 Each offer contains such information that it is clear to the Counterparty what rights and obligations are attached to accepting the offer.

Article 5. The Agreement

5.1 Subject to the provisions of paragraph 2, the Agreement shall be concluded at the time of acceptance by Maboba of the offer and (if applicable) compliance with the conditions set therein.
5.2 Maboba may, within the statutory framework, inquire whether the Counterparty can meet its payment obligations, as well as all facts and factors relevant to responsibly entering into the Distance Contract. If, based on this investigation, Maboba has good reason not to enter into the Contract, it is entitled to reject an order or request with reasons or to impose special conditions on its execution.
5.3 If the Agreement is concluded electronically, Maboba will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a secure web environment. If the Counterparty can pay electronically, Maboba will take appropriate security measures.
5.4 If any provision of the General Terms and Conditions or the Agreement proves to be void or is annulled, this will not affect the validity of the entire General Terms and Conditions or Agreement. The Parties will consult with each other to agree on a new provision to replace the void or annulled provision, whereby the purpose and intent of the void or annulled provision are taken into account as much as possible.
5.5 Agreed delivery times are always indicative. Delivery times are not strict deadlines. Exceeding a delivery time expressly entitles the Counterparty to no right to compensation. Even if an agreed deadline has been set, Maboba will only be in default after the Counterparty has given notice of default in writing, except in the situations prescribed by law in which default occurs by operation of law.
5.6 Maboba will send the following information to the Counterparty, in writing or in such a way that it can be stored by the Counterparty in an accessible manner on a durable data carrier, at the latest upon delivery of the product and/or services:

• the conditions under which and the way in which the Other Party can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
• the information about guarantees and existing after-sales service;
• the price including all taxes and levies by the government, the method of payment, delivery and/or execution of the Distance Contract;
• if and where applicable: the costs of delivery;

5.7 In the case of a long-term transaction, the obligation under Article 5.6 only applies to the first delivery.

Article 6. Prices

6.1 All amounts are - unless otherwise agreed - in euros and inclusive sales tax (VAT) and other levies imposed by the government in the Netherlands.
6.2 During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
6.3 Notwithstanding Article 6.2, Maboba may offer products and/or services with variable prices, the prices of which are subject to fluctuations in the financial market over which the entrepreneur has no control. This subjection to fluctuations and the fact that any stated prices are target prices will be stated in the offer, if applicable.
6.4 All prices stated by Maboba are subject to typographical and calculation errors.
6.5 Discounts and quoted amounts do not automatically apply to future orders.

Article 7. Revocation

7.1 The Consumer may cancel an Agreement regarding the purchase of a product and/or service within a cooling-off period of 100 (one hundred) days without giving any reason. Maboba may ask the Consumer for the reason for cancellation, but is not obligated to provide such reason(s).
7.2 The aforementioned period of 100 (one hundred) days has expired after:

• For a contract for the provision of services: the day on which the contract is concluded. The right of withdrawal lapses if the performance of the service, with the Consumer's consent, has begun before the end of this cooling-off period;
• in the case of consumer purchase: the day on which the Consumer or a third party designated by the Consumer, who is not the carrier, has received the goods.

7.3 If the products and/or services offered by Maboba are specifically tailor-made for a counterparty acting as a Consumer, the right of withdrawal is excluded for such tailor-made products and/or services under this article.
7.4 Furthermore, the right of withdrawal is excluded in the following cases:

• products or services whose price is subject to fluctuations in the financial market over which Maboba has no influence and which may occur within the withdrawal period;
• service agreements, after full performance of the service, but only if;
• the execution has started with the express prior consent of the Consumer; and
• the Consumer has stated that he loses his right of withdrawal as soon as Maboba has fully executed the Agreement;
• products and/or services manufactured according to the Consumer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice, characteristics or decision of the Consumer, or which are clearly intended for a specific person;
• sealed products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery.

7.5 During the 100 (one hundred) day cooling-off period, the Consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to determine whether they wish to keep it.
7.6 If a counterparty acting as a Consumer can exercise their right of withdrawal, the Consumer must ensure the return of the product. The Consumer must return the product with all accessories supplied, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by Maboba.
7.7 The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the Consumer. Any damages will be deducted from the amount to be refunded.
7.8 If the Consumer exercises his right of withdrawal, he can return the item free of charge, provided that he uses the return option offered by Maboba.
7.9 The right of withdrawal is, unless otherwise agreed, expressly not applicable if the counterparty is not a Consumer.
7.10 If the Consumer returns the product to Maboba in a manner other than that prescribed by Maboba, the Consumer will be responsible for the return costs.
7.11 To exercise the right of withdrawal, the Consumer must inform Maboba of their decision to exercise the right of withdrawal by means of an unambiguous written statement. The Consumer must send the communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.

Article 8. Obligations of the Parties in the event of revocation

Maboba:

8.1 Maboba undertakes to provide reasonable and clear instructions regarding the revocation and the conditions and/or regulations set out therein.
8.2 If Maboba makes it possible for the Consumer to notify the withdrawal electronically, it will immediately send an acknowledgement of receipt after receiving this notification.
8.3 If the Consumer has paid an amount, Maboba will refund this amount as soon as possible, but within 14 days of the return or cancellation. Unless Maboba offers to collect the product itself, it may withhold the refund until it has received the product or until the Consumer demonstrates that they have returned the product, whichever is earlier.
8.4 Maboba will use the same payment method the Consumer used for the refund, unless the Consumer agrees to a different method. The refund is free of charge for the Consumer.
8.5 If the Consumer has opted for a more expensive method of delivery than the cheapest standard delivery, Maboba is not obliged to reimburse the additional costs for the more expensive method.

Consumer:

8.6 During the cooling-off period, the Consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to determine the nature, characteristics, and functioning of the product. The basic principle is that the Consumer may only handle and inspect the product as they would be allowed to do in a store.
8.7 The Consumer is only liable for any diminished value of the product if this is the result of handling the product in a way that goes beyond what is permitted in Article 8.6.
8.8 The Consumer is not liable for any diminished value of the product if the entrepreneur has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the Agreement.

Article 9. Termination, dissolution and cancellation

9.1 The Agreement shall terminate by operation of law when the services provided thereunder have been rendered by both parties.
9.2 Notwithstanding Article 9.1, a Long-Term Agreement entered into for an indefinite period may be terminated at any time with one month's notice. Such Agreements may only be terminated in writing.
9.3 A Fixed-Term Contract has a maximum term of 2 (two) years. If it has been agreed that the Distance Contract can be tacitly extended after this term, the Contract will continue as an indefinite-term Contract, and the notice period after continuation of the Contract will be a maximum of one month.
9.4 If the Counterparty fails to fulfil one or more of its obligations, fails to fulfil them in time or fails to fulfil them properly, is declared bankrupt, applies for (provisional) suspension of payments and/or deferment of payment, proceeds to liquidate its company, or if its assets are seized in whole or in part, Maboba shall have the right to suspend the performance of the Agreement or to terminate and/or dissolve the Agreement in whole or in part by a Written statement, by operation of law and without prior notice of default, all at its option and always without prejudice to any right to compensation for costs, damages and interest to which it is entitled.
9.5 If the Agreement is terminated, Maboba's claims against the Counterparty shall become immediately due and payable.

Article 10. Liability

In case the Other Party is a Consumer:

10.1 Maboba's total liability is limited to compensation for damages up to the amount involved in the Agreement. In no event will the total compensation for damages exceed the amount payable by Maboba's liability insurance.
10.2 If the Agreement is a Continuing Agreement with a term of more than six months, the amount involved in that Agreement will be set at the total of compensation (excluding VAT) for the past 6 (six) months prior to the event giving rise to the damage.
10.3 Maboba's liability for damage resulting from intent or deliberate recklessness on the part of Maboba is not limited.

In case the Other Party acts in the exercise of a profession or business:

10.4 Maboba is not liable for indirect or direct damages. Maboba is not liable for damages resulting from intent or deliberate recklessness on the part of Maboba.
10.5 If Maboba is nevertheless liable for direct damage, Maboba's total liability will be limited to compensation for damages up to the amount involved in the Agreement (excluding VAT). However, in no event will the total compensation for such damage exceed the amount paid out by Maboba's liability insurance.
10.6 Maboba is not liable for indirect damage, including consequential damage, lost profits, lost savings, mutilation or loss of (business) data and damage due to business stagnation.
10.7 If the Agreement is a Continuing Agreement with a term of more than 6 (six) months, the amount involved in that Agreement will be set at the total of fees (excluding VAT) for the past 6 (six) months.
10.8 Counterparty shall indemnify Maboba against any claims from third parties who suffer damage in connection with the performance of the Agreement.
10.9 Direct damage means:

• reasonable costs that the Other Party would have to incur in order for Mboba's performance to comply with the Agreement; however, this replacement damage will not be compensated if the Agreement is dissolved by or at the request of the Other Party;
• reasonable costs incurred to determine the cause and extent of the damage insofar as the determination relates to damage within the meaning of these terms and conditions;
• reasonable costs incurred to prevent or limit damage insofar as the Other Party demonstrates that these costs have led to limitations of damage within the meaning of these terms and conditions.

General provisions on liability:

10.10 Maboba's liability for attributable failures to perform the Agreement shall arise only if the Counterparty promptly and properly notifies Maboba in writing of the default, setting a reasonable period for remedying the default, and Maboba continues to fail to perform its obligations after that period. The notice of default must contain as detailed a description of the default as possible, so that Maboba is able to respond adequately.
10.11 Any right to compensation for damages is always conditional upon the Counterparty reporting the damage to Maboba in writing as soon as possible.
10.12 Maboba shall not be liable for any damage of any nature whatsoever resulting from Maboba's reliance on incorrect and/or incomplete information provided by the Counterparty.
10.13 Maboba is not liable for damage caused by assistants as referred to in Article 6:76 of the Civil Code.
10.14 Liability for delays, errors or any damage (in any form whatsoever) caused by a defective product and/or by repairs carried out by Maboba or a repairer designated by it is expressly excluded, to the extent that liability does not arise from mandatory statutory provisions.

Article 11. Force Majeure

11.1 In addition to the provisions of Article 6:75 of the Dutch Civil Code, a failure by Maboba to fulfill any obligation towards the Counterparty cannot be attributed to Maboba in the event of a circumstance beyond Maboba's control that prevents the fulfillment of its obligations towards the Counterparty in whole or in part, or that makes fulfillment of its obligations unreasonably impossible for Maboba to expect. Such circumstances include, but are not limited to, non-performance by suppliers or other third parties, (power) outages, computer viruses, extreme weather conditions, fire (or fire hazard), (imminent) threat of war, pandemics, epidemics, quarantines, absenteeism due to illness, disability, strikes, government measures, and the breakdown of bicycles and equipment used to transport or assemble the products.
11.2 If a situation as referred to in paragraph 1 of this article occurs as a result of which Maboba cannot fulfill its obligations towards the Other Party, those obligations will be suspended for as long as Maboba cannot fulfill its obligations. If the situation referred to in the previous sentence has lasted 30 (thirty) calendar days or if it is established that the force majeure situation will last longer than three months, both Parties have the right to terminate the Agreement in writing, in whole or in part, unless the nature or extent of the shortcoming does not justify interim termination. In that case, Maboba is not obliged to compensate for any damages, even if Maboba enjoys any benefit as a result of the force majeure situation. Any performance already performed under the Agreement will in that case be settled proportionally, without the parties owing each other anything else.

Article 12. Warranty

12.1 Maboba warrants that the products and/or services comply with the Agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations in force on the date the Agreement is concluded.
12.2 If a defect occurs within the specified warranty period, the entrepreneur will, at the entrepreneur's discretion, either repair the defective product, replace it, or credit the consumer's payment. If repairs are carried out, the entrepreneur will carry out the repairs. The consumer will bear the costs of delivering and collecting the product, unless otherwise agreed.
12.3 If Maboba agrees to send a replacement part by mail/courier, the customer must first send or bring the defective part. These costs are borne by the Counterparty.
12.4 Repair or replacement does not renew and/or extend the warranty period.
12.5 No claim under warranty, nor otherwise agreed warranty provisions, can be made if:

• if the product has been used improperly or carelessly;
• it concerns a different defect than, for example, normal wear and tear;
• changes have been made to the product by others than Maboba or a repairer designated by him or has been repaired by them;
• there are slight deviations from the desired properties, insofar as these are not important for the value and functionality of the product;
• one or more brands and/or (serial) numbers of the product have been removed and/or changed.

12.6 Replacement parts used for repairs may be either new or reconditioned. Parts replaced as part of a repair become the property of Maboba.
12.7 The warranty provisions are not transferable and are only valid for products and/or services supplied by Maboba.

Article 13. Payment and invoicing

13.1 Unless otherwise agreed, amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or, in the absence of a cooling-off period, within 14 days after the conclusion of the Agreement. In the case of an Agreement to provide a service, this period commences on the day after the consumer receives confirmation of the Agreement.
13.2 If the total amount of an order exceeds €5,000, Maboba is entitled to request a down payment of up to 50% from the Counterparty.
13.3 The Counterparty is obliged to report any inaccuracies in payment details provided or stated to Maboba without delay.
13.4 The Counterparty shall be in default from the expiry of the agreed payment date applicable to him. If applicable, Maboba will send a payment reminder after the expiry of that date and give the Counterparty the opportunity to pay within 14 days of receipt of this payment reminder.
13.5 If payment remains outstanding after the payment reminder has expired, judicial or extrajudicial collection may be initiated. Reasonable costs incurred for this purpose shall be borne by the Counterparty. Maboba is also entitled to charge statutory interest in the case of a Consumer and statutory commercial interest in the case of another Counterparty, calculated from the expiry of the agreed payment date.
13.6 In the event of liquidation, bankruptcy, seizure or suspension of payment of the Counterparty, Maboba's claims against the Counterparty shall become immediately due and payable.

Article 14. Delivery

14.1 Maboba will exercise the utmost care when receiving and executing orders for products and when assessing requests for the provision of services.
14.2 The place of delivery shall be the address that the Counterparty has communicated to Maboba.
14.3 Subject to the provisions of Article 5.5 of these general terms and conditions, Maboba will fulfill accepted orders expeditiously, but within 30 days, unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the Counterparty will be notified of this no later than 1 (one) month after placing the order. In that case, the Consumer also has the right to terminate the Agreement without charge.
14.4 In the event of termination in accordance with the previous clause, Maboba will refund the amount paid by the Consumer as soon as possible, but no later than 30 (thirty) days after termination.
14.5 If delivery of an ordered product proves impossible, Maboba will endeavor to provide a replacement item. The delivery of a replacement item will be clearly and comprehensibly communicated at the time of delivery. The right of withdrawal cannot be excluded for replacement items. In this case, Maboba will bear the return shipping costs.
14.6 The risk of damage and/or loss of products remains with Maboba until the moment of delivery to the Counterparty, unless expressly agreed otherwise.
14.7 If the products are delivered, Maboba is entitled to charge any delivery costs, unless otherwise agreed.
14.8. The Counterparty is, in principle, obligated to accept the products at the time Maboba delivers them or has them delivered. If the Counterparty refuses to accept delivery, is not present at the time of delivery, or fails to provide information or instructions necessary for delivery, resulting in a new delivery time being required, Maboba is entitled to carry out this delivery at the Counterparty's expense.

Article 15. Transfer

15.1 Rights of a party under this Agreement may not be assigned without the prior written consent of the other party. This provision constitutes a clause with property law effect as defined in Article 3:83, paragraph 2, of the Dutch Civil Code.

Article 16. Complaints procedure

16.1 Maboba has a well-publicized complaints procedure available on the Maboba website and handles any complaints in accordance with this procedure.
16.2 The Counterparty is obligated to inspect the purchased or delivered goods at the time of purchase or delivery, but in any case as soon as possible. In doing so, the Counterparty must examine whether the quality and quantity of the purchased or delivered goods correspond to what the Parties agreed upon, or at least whether the quality and quantity meet the requirements applicable in normal (commercial) transactions.
16.3 Complaints regarding the performance of the Agreement must be submitted to Maboba within a reasonable time, fully and clearly described, after the Counterparty has discovered the defects.
16.4 Complaints submitted to Maboba will be answered within a period of 14 (fourteen) days from the date of receipt. If a complaint requires a foreseeably longer processing time, Maboba will respond within a period of 14 (fourteen) days with a confirmation of receipt and an indication of when the Counterparty can expect a more detailed response.
16.5 If the complaint is found to be justified within the specified period, Maboba has the right to either repair or re-deliver, or to cancel the delivery and refund the Counterparty for that part of the purchase price.
16.6 Minor and/or industry-standard deviations and differences in quality, quantity, size or finish cannot be held against Maboba.
16.7 Complaints regarding a specific product do not affect other products or parts belonging to the same Agreement.

Article 17. Retention of title and transfer of ownership

17.1 Maboba retains ownership of all products delivered and yet to be delivered under the Agreement until the Counterparty has fulfilled all its payment obligations to Maboba. Until then, Maboba may invoke its retention of title and repossess the goods.
17.2 The payment obligations referred to in Article 17.1 consist of payment of the agreed purchase price of the products delivered and yet to be delivered, plus claims due to attributable failure of the customer/buyer to fulfill its obligations, including payment of damages, (extra)judicial collection costs and any interest.
17.3 Products subject to retention of title may be sold by the Counterparty in the course of its normal business operations, provided that the Counterparty stipulates a similar retention of title on the products delivered (in this way) with respect to its customers.
17.4 If the agreed advance payments are not paid or are not paid on time, Maboba has the right to suspend delivery or release of the products until the agreed portion has been paid. In this case, the customer is in default. In that case, a late delivery or release cannot be attributed to Maboba.
17.5 The Counterparty is not authorised to pledge or otherwise encumber the items subject to the retention of title.
17.6 If third parties seize the products delivered by Maboba under retention of title or wish to establish or assert rights thereto, the Counterparty is obliged to inform Maboba thereof without delay.
17.7 The Counterparty undertakes to adequately insure and keep insured the products delivered under retention of title against fire, explosion, and water damage, as well as against theft, embezzlement, and damage. The Counterparty will, upon Maboba's first request, provide access to the insurance policy and the associated premium payment methods.
17.8 As soon as the purchased item has been received by the Counterparty, the risk passes from Maboba to the Counterparty.

Article 18. Intellectual property

18.1 The Other Party expressly acknowledges that all intellectual property rights of displayed information, communications or other expressions with regard to the products and/or with regard to the internet site are vested in Maboba, its suppliers or other entitled parties.

Article 19. Applicable law and choice of forum

19.1 Agreements between Maboba and the Counterparty to which these terms and conditions apply are governed exclusively by Dutch law. The Dutch courts have exclusive jurisdiction.
19.2 All disputes arising from this Agreement shall be submitted exclusively to the competent court or the Disputes Committee.
19.3 The applicability of the Vienna Sales Convention is excluded.
19.4 Disputes between the Parties will, in the first instance, be resolved as much as possible through proper consultation.
19.5 If one or more provisions of these general terms and conditions are deemed to be unreasonably onerous in legal proceedings, the remaining provisions will remain in full force.

Article 20. Survival

20.1 The provisions of the General Terms and Conditions and the Agreement that are intended to survive termination of the Agreement, including but not limited to Article 18 (Intellectual Property), Article 19 (Applicable Law and Choice of Forum), Article 10 (Liability) and this provision (Survival), shall remain in full force and effect after termination of the Agreement.

Article 21. Amendment or supplement

21.1 Maboba is entitled to unilaterally amend or supplement these terms and conditions. In that case, Maboba will notify the other party of the amendments or supplements in a timely manner.
21.2 Amendments also apply to existing Agreements, subject to a period of 30 (thirty) days after publication of the amendment on the Maboba website or by electronic notification. Minor amendments may be implemented at any time.
21.3 There will be a minimum period of 30 (thirty) days between this notification and the entry into force of the amended or supplemented terms and conditions.
21.4 If the amendment authorizes Maboba to provide a service that deviates materially from the promised service, the Counterparty has the right to reject the amended terms and conditions or to terminate the Agreement.

Privacy declaration

In our privacy statement, we explain what information we collect and store your (personal) data, why, and where. We ensure that your privacy is protected and that your personal data is safe with us, so you can shop with peace of mind.

As of May 25, 2018, we are bound by the General Data Protection Regulation when processing personal data in the Netherlands. This privacy policy explains how we protect your privacy and how we handle your personal data. If you have any questions about this privacy policy, you can also find information about how to contact us.

Who is responsible for your data?

Maboba B.V. trading under the name NEGOTIA Leather:

Business address:
Joeppe 24
5991 LT Baarlo
The Netherlands

Contact details:
Email address: info@negotialeather.com
Chamber of Commerce number: 84641118
VAT number: NL863293773B01

Legal grounds for storing your data

Under privacy law, we are required to inform you of our legal grounds for using your data. We need your data to help us deliver your order correctly, to guarantee the warranty on your product(s), and to enforce other contractual agreements. This applies to:

• Placing order(s)
• Delivery of your order(s)
• Handling returns and service cases
• Securing your right to warranty
• Contact our customer service

We may also use your data for legitimate interest purposes. This means we want to provide all our customers with the most optimal, personalized service. We always consider your privacy. This applies to:

• Reviews and customer satisfaction surveys
• Contact our customer service
• Visit our website
• Creating an account
• Newsletter and email(s)
• Personal advice
• Actions
• Social media

We may also have a legal obligation to use your data, for example, if we suspect fraud. Sometimes you've given us permission to use your data, such as when you subscribe to our newsletter. You can, of course, unsubscribe from this at any time.

Who has access to your data?

We only share your data with other parties if it's absolutely necessary for our services. These parties include delivery partners, product support, payment partners, trade information agencies, IT service providers, and parties that collect our reviews. After all, our delivery partner must deliver your order to the correct address. Parties such as data management platforms, media and advertising agencies, and research firms come into play when we want to offer you personalized advice or show you targeted ads, for example, based on your interest in certain products. In suspicious situations, we are obligated to share customer data with government agencies.

The parties we grant access to your data may only use it to provide you with a service on behalf of Maboba, unless they are themselves responsible for obtaining and protecting your data. We promise not to share or sell your data unnecessarily with or to third parties.

Where is your data stored?

Your data is stored only where necessary, primarily under our own management. This also happens with a few partners we collaborate with, primarily those located in the European Union (EU). Some partners, such as Google, are located outside the EU. We have carefully verified that they comply with privacy legislation and that your data is completely secure.

How long do we keep your data?

We don't store or use your data longer than necessary. After that, we delete all data we have about you. Or we use your data anonymously because we need certain data for internal analyses and reporting, such as the value of your order. We adhere to certain time limits, after which we delete your data. These are:

• By default, we delete recorded phone calls after 30 days unless we have a legal obligation to keep a call longer.
• We delete inactive customer accounts after 7 years. After that period, we only use your data anonymously for internal reporting.
• The Dutch Tax and Customs Administration requires us to keep our records containing your invoice, payment, and order information for seven years. After that, we only use anonymized data for internal reporting. You are also responsible for keeping your purchase invoices, in case your warranty expires, for example.
• If you've subscribed to our newsletter or given permission to receive personalized messages, we'll retain that consent for five years. Even if you decide at any point that you no longer wish to receive the newsletter or personalized messages, we'll retain your withdrawal request. We won't retain emails you receive from us for longer than 60 days. So you don't need to worry about receiving the same email from us repeatedly. After that period, we'll only use your data anonymously for internal reporting purposes.

What are your rights?

Of course, you remain in control of your data. Would you like to access the data we have stored about you and/or receive a copy, or change your data (or have it changed)? Please contact us by phone, email, or post. This way, you can also object to the use of your data for marketing purposes, the results of the credit check if you purchase something from us on installment, or indicate that you believe your privacy outweighs our interests. In that case, we will review the situation. Would you like us to transfer your data to another party? That's also possible. Send your request by post or email, and we'll take care of it.

Unsubscribing from the newsletter is of course arranged in no time; You can do this in your account or via the link at the bottom of the newsletter itself.

Do you have any questions or complaints?

The Dutch Data Protection Authority monitors companies' compliance with the General Data Protection Regulation. If you have any questions or complaints, or simply want to access your stored (personal) data, please contact us via our contact form or send an email to [email address missing]. info@negotialeather.comWe're happy to help you find a solution. If that doesn't work, you naturally have the right to file a complaint with the Dutch Data Protection Authority.

About this privacy policy

Privacy regulations change regularly. Our privacy policy is never completely final. We keep it up to date. Therefore, Maboba may amend this privacy policy from time to time. If these changes are also relevant to you, we will notify you or make the changes prominently available. You can always find the most current version of our privacy policy on our website. This privacy policy was last amended on June 26, 2025.